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Return request
Enter the order number and the email used for it. You will receive the return address by email.
Order number (FWS-…)
Email
Find the order
What are you returning
Reason
14-day withdrawal — the product is unopened, in its original packaging
Complaint — it arrived damaged, wrong, or incomplete
Describe briefly. For a complaint, reply to the confirmation email with a photo.
Bank account (IBAN) for the refund — for cash on delivery
Send the request
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